Customer service

Shipping

Packages are generally dispatched within 3 working days after receipt of payment and are shipped via DHL, DPD or UPS. 

Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

 

Shipping costs

       
NL Free    
BE, DE, AU, ES, FR, LT, GB, DK, IE, LV, CZ, SE, IT, FI, PL, LU € 9    
CH, TR, AT, US *  € 39    
       

 

* Outside EU

If you live outside the European Union you may have a risk to be charged import duties or local sales taxes, of which unfortunately studioRUIG will not be held responsible. However you do shop VAT free!

 

Returns

Returns within 14 days of receipt.
Only in perfect condition.
Shipping charges on returned items are at the customer’s expense.
Refunds for returned items will be made within 14 days of the return of the product.
Items lost in transportation will not be compensated.

To return your product, you should mail your product to:

studioRUIG B.V.
Edisonstraat 78
6902 PK Zevenaar 
The Netherlands


If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Refunds

Once your return is received and inspected, we will send you a notify of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or bank, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@studioRUIG.com.